Frequently Asked Questions

The day starts around 7:30 am.  All dogs are let out for a potty break, followed by breakfast.  The dogs retire to their suites from 8-10am for office hours.  At 10am the fun begins! All dogs are let out every 2-4 hours for potty breaks regardless of the boarding package you opt into.

SOCIAL BOARDING: Our social boarding guests are let out every 2-4 hours for social potty breaks/play time.

VIP BOARDING: If you’ve elected to have your dog attend VIP boarding, they will get the ultimate social experience. All VIP boarding dogs are rotated into the daycare room/outside for playtime with our other VIP boarders and daycare dogs between the hours of 10am and 3pm with a brief break for lunch.

NON-SOCIAL BOARDING: Our non-social boarders are let out every 2-4 hours individually in our play/potty yards for some private time or one on one time.

At 3pm all dogs go back to their suites for office hours.  Dinner is served between 4:30-5:30. All dogs are let out for a post dinner potty break and last let out is between 8:30pm-10:00pm.

The only requirement for boarding is food, a filled out Client Info Form and proof of vaccinations.  We are no longer accepting personal items. We kindly ask that you leave your dog’s bed, blankets, toys and bowls at home.

We require Rabies and DHPP.  We do not require the Bordetella vaccine, however we would encourage you to research the vaccine and make an educated decision as to whether or not it would be good for your dog. We do accept valid titers in lieu of an up to date vaccination certificate. 

Pick up and drop off times are between 8-10am and 3-5pm all days except Sunday. We are only open 3-5pm on Sundays.  Daycare pick up and drop off times are by appointment 363 days of the year (Closed Christmas & Boxing Day). 

Yes, however we do have a “Late Fee/Out of Office Hours Fee” of $25+HST and you must make arrangements with one of our staff members.  Please do not show up outside of office hours without an appointment time that has been confirmed by email.

We are located at 1550 Highway 3, Delhi, ON N4B2W6.  We are half way between Delhi and Courtland on the south side of Highway 3.  Our business driveway is just west of the personal driveway.  There is a parking lot behind the white barn.

Dogs can be dropped off for daycare during our scheduled hours of operation or owners can make a specific appointment time outside of regular office hours to bring your dog (based on availability of staff).  Once your dog arrives he/she will go on down time until 10am.  

The fun happens between 10am and 3pm daily with a brief nap time scheduled for lunch time. While at daycare the dogs spend the day socializing in our indoor 800 square foot daycare/training area, with frequent adventures outdoors for potty and play, always depending on weather of course. Our daycare crew can really stretch their legs in "The Barking Lot," our 1/2 acre fenced daycare and training space. 

Daycare is always supervised and structured. We advocate for those who are on the timid side to help build confidence and slow down the ones with big personalities and lots of energy to ensure everyone has an enjoyable time. Your dog is sure to come home exhausted. In the winter we do most of our play time inside, but in the summer we spend lots of time outside taking advantage of the kiddie pool and sprinkler!

We accept Cash, Email Money Transfers or Credit Card.  Payment is required prior to pick up for boarding, daycare and grooming.  Payment for training is due in full prior to the commencement of services. E-transfers are our preferred method of payment.

Yes, we do.  Currently, we offer a basic bath and brush out which includes a thorough brush out, dematting/deshedding, ear-cleaning and nail trim. All of our grooming services are available by appointment only on a limited basis. Pricing can be found on our Grooming page. 

Yes, absolutely.  We have a fridge and freezer on site.  We do not charge extra for special diets.  We can provide food, however there is a $5 fee per meal to feed our dog’s food (Orijen or Acana) or our in house raw diet which is charged at $2.25/lb.

We would be happy to administer medications, as required, at no extra cost.

Yes, we do.  They stay in the “cat condo” in my home in their own private bedroom away from all other animals. Email info@delhidogspaw.com for more information or availability.

We are now open on Statutory Holidays, however we do charge until the following day.  We try to be as accommodating as possible for our clients so effective January 1, 2019 we will no longer be closed on stat holidays. We are open 7 days of the week, 363 days of the year.  We are closed on Christmas Day and Boxing Day.

Yes!  My commute to work is a 2 minute walk from the house. 😉 Our facility is also staffed from 7:30am-5:30pm daily. 

We offer tours on Tuesdays by appointment starting at 5pm. Please email info@delhidogspaw.com to set up a tour!

Yes, however we do not offer discounts to first time clients.  Once we’ve gotten to know you and your dog we would be happy to offer a discount for extended stays.

No, we welcome all breeds.

No, we have no requirements for dogs to be altered. With that being said,  intact males over the age of 1 year will be subject to the Non-Social Boarding rate with the exception of passing a social assessment by our trained staff members. 

Yes, we will board dogs in heat, however, we do have an additional fee of $15+HST per night. 

Yes, so long as your dog is social and you opt for Social Boarding or VIP Boarding!  We match dogs based on their size, temperament and play style.  All dogs will be evaluated with our personal dogs to see what group they will fit in with. The Dog’s Paw is a constant revolving door of different breeds, ages, and play styles. If we are unable to customize a safe and enjoyable group for any select social reservation client, our Non-social boarding fee will be applied. 

 If you would not like your dog to interact with other dogs, no problem!  We will spend one on one time making sure they still have a great experience with our Non-Social Boarding option.

Due to the nature of this business we aren’t always able to answer the phone.  We do, however, post frequent Facebook updates.  You are also welcome to send us an email to see how your dog is doing and we will get back to you at our earliest convenience.  Our priority is caring for our in house guests which sometimes limits our ability to get to technology!

It is usually best to book when you know the dates you would like us to board your dog.  This helps avoid disappointment, if we don’t have the space available.  With that being said, we often have last minute space available, so do not hesitate to book online even if it is the day of travel. (https://crm.pawfinity.com/the-dogs-paw/)

Yes, please email info@delhidogspaw.com for rates and availability.

Yes, we do.  We require all puppy boarding clients to have at least one set of vaccinations prior to their stay.  This means that we are unable to board puppies before 8-10 weeks of age.  We do however recommend that puppies have 2 sets of vaccinations prior to boarding for their safety. 

We do our absolute best to ensure the safety and well being of your dog.  Our client info form has a “In Case of Emergency,” section that allows you to choose what you would like us to do in the event that your dog dog was to fall ill while in our care.  Our first response would be to contact you in the event of an emergency, followed by your list of emergency contacts. 

 Our cancellation policy is as follows: 

If you cancel a reservation more than 7 day in advance of your dog’s intended arrival, there is no charge. 

If you cancel a reservation less than 3 days in advance, we charge a cancellation fee of 50% of what your invoice would have been, with a minimum charge of $75+HST. 

If you don’t cancel at all and your dog doesn’t come in, we charge the full amount of your dog’s intended stay. 

We offer private one on one training, puppy classes, group classes as well as board and train services. Visit our Training page for more information or email info@delhidogspaw.com today to set up a consultation.